A Journey to Financial Customer Empowerment
Become an empowered financial customer. Take along Aral Plus in your financial journey.
Aral Plus is an advocacy on financial education with added focus on customer empowerment. It caters to low-income Filipino financial customers who need the boost in knowledge, skills and attitude to better understand the range of financial products and services around them and have the confidence to use these products and services to pursue and meet their financial goals.
The first Aral Plus learning tool is the Choice Module. It consists of five sessions that aim to build the capability of low-income individuals to make informed financial decisions.
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To know more about the Choice module learning sessions, go to the Tools section. To access the Quick Learning Tools, click on the icons below.
Why give focus to the empowerment of financial customers?
It is important that our organizational culture values members’ protection and empowerment.
So, we have organizational "traditions/practices" to make sure that the organizational culture is imbibed across all levels of the organization from messenger/driver to the heads of the organization.
Ms. Maria Anna Ignacio
K-Coop
Based on experience, our members become more empowered as they stay longer in our programs. We give them opportunities to engage with us.
From 2019-2020, we noted an increase by 183% in member inquiries and feedback, of which 90% were shared through Facebook. We made changes to relevant policies and procedures especially during the pandemic, and introduced new products in response to the feedback we received.
Ms. Hazel Bayaca
KMBI
Before I use something, I learn how it works and how it can bring me the full benefits.
Ms. Cath Ramos
MFI Client
Access to clear information can drive customers to avail of financial products. However, some of these customers may not have completed high school and do not know how and where to get information. It would be helpful for service providers to teach them how to ask and use information.
Atty. Vic Dimagiba
Laban Konsyumer
We educate members as part of raising their levels of empowerment. If they do not know how to voice out their opinion or complaints and why they should do so, they will keep silent.
We also make them aware of developments in the industry. We show the range of options available to give them the opportunity to choose the products and services that suit them.
Loyalty to the cooperative is good but it should be exercised out of a conviction that the cooperative really does provide the range of products and extend the type of service befitting the members.
Ms. Sylvia Paraguya
NATCCO
In my many years in business, I have dealt with a variety of people and been through a lot of experiences. When it comes to borrowing money, I look at the interest rate and repayment terms that will not be burdensome to me. I know how to assess what is appropriate to me and this makes me confident.
Ms. Jacqueline Templonuevo
MFI Client
